Skip to main content
How to create a client user by a practitioner?
Updated over 2 months ago

Feature reserved for the accounting firm's practitioner

Client administrator can also create a new client user.

The creation of a client user is done in 6 steps:

  • Select the "Clients users"

    menu in the "Administration" application

  • Click on the

    button at the bottom right then on "New client"

  • Select the billable company, then click on "Next"

  • Fill in the user information, then click on "Next".

  • Name, first name, e-mail* and mobile phone numberThe client’s e-mail address becomes his unique and personal identifier to access the portal.
    It is strongly recommended to exclude any generic address in favor of a personal address.

  • The user type:

    • Administrator client as Director (will have the possibility to create new customer user accounts)

    • Standard client



At least one "Administrator" must be created per company.

It is possible to have several "Administrators accounts per company, as for example in the case of a co-management with several partners.


  • Fill in the accesses to the companies and click "Next"

The billable company is automatically selected as company access


  • Select the client user applications access click on "Next"

  • A summary of the access is done on the last step and there are 2 choices to activate the new client user:

    • "Now": the user will be able to log in as soon he receives his credentials. It is possible to sent them by checking "Send an e-mail". Otherwise, it will be necessary to go the client user profile and click on "send welcoming email"

    • "Later": it will be necessary to validate the client user later

  • Click on "Confirm"

Did this answer your question?