How to identify unread messages
In our application, you can easily identify new messages in several ways:
1. On the home page, via the 'Recent messages' widget:
If you have the 'Recent messages' widget enabled, you can preview the 4 conversations in which you have received your most recent messages.
For these 4 conversations, if you have at least one unread message, the conversation will be displayed with a black border.
Click on the conversation to access it in a single click.
2. In the navigation menu, via the 'Inbox' submenu:
In the navigation menu, under the 'Collaboration' menu, you will find the 'Inbox' submenu.
The number of conversations with at least one unread message is indicated by a badge on this submenu.
Click on the submenu to access the Messaging application and view your conversations.
In the Messaging application:
In the Inbox, conversations with at least one unread message are displayed in bold with a black border.
To make sure you don't forget to reply to a conversation, you can mark it as unread. You can do this in two ways:
From the list of conversations in the inbox:
Click on the options menu at the right end of the conversation.
Then select 'Mark as unread'.
Within the conversation itself:
Click on 'Mark as unread' in the top section of the conversation.
How to view the messages in a conversation
To view all the messages in a conversation:
Click on the conversation.
The details of the conversation are displayed on the right side of the screen.
The subject, company (if applicable) and participants are displayed in the top section.
The messages exchanged in the conversation are displayed in the main section below.
The bottom section allows you to reply to the conversation by adding a message.
In the main section:
Messages are displayed from oldest (top) to newest (bottom).
Sending dates are displayed as separators to clarify the date on which the messages were sent.
The sending time is displayed below the message(s).
Messages sent by other participants are displayed on the left side.
The initials of the user who wrote the message are displayed to the left of the message. If you hover your mouse over these initials, the user's full name will be displayed.
The messages you have sent are displayed on the right side.
Who has read the messages?
The initials of the participants who have read the message are displayed on the right side:
When all participants have read the message, a blue double check mark is displayed:
How to reply in a conversation
Navigate to the 'Collaboration' menu, then the 'Inbox' submenu.
Click on the conversation to open it.
Write your message in the section at the bottom right of the screen. It is possible to format the message using the message toolbar.
Add, if necessary, one or more attachments (max size: 100MB). To do this, click on the attachment icon in the message toolbar.
Click on "Send" or "Ctrl+Enter" / "Cmd+Enter" to send the message.
The message is then displayed after the previous messages, on the right.
