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How to request a document?
Updated over 2 months ago

Feature reserved for the accounting firm's practitioner

When a document is missing, it is possible create a “document request”.

Create a document request

  • Select the “Company” space

  • Click on the “Document Request” button

  • A new tab is opened on the application Tasks where it is necessary to fill in the following fields:

    • The customer record is pre-populated, but editable if the user has access to multiple records.

    • The title of the request

    • The description, if necessary.

    • Add an attachment if needed.

    • The due date by which the document must be transmitted.

    • Membership of a task group if it was previously created. See the article : "How to create a groupf of task ?"

    • The Destination of the requested document, either "To be archived in Documents" or "To be counted in Image

    • For a document "To archive in Documents", Select the type of document to archive as well as its visibility.

    • For a document "To be posted in Image", Select the accounting journal in which the document will be transmitted.

    • Assign one or more users who will have to transmit the requested document.

    • Subscribe if necessary one or more users who will be able to follow the task.

    • Check the "Confidential" part if necessary if only employees with access to the client file can see this task.

    • In the "Dependencies" section, it is possible to record blockings of documents by other documents.

  • Click on “Save

Other options are available, for more information,

See the article : "How to create a new task ?"


Assigned persons will then be able to validate the task in order to response to the document request.

Once a document is uploaded, this one will automatically be filed

See the article : "How to complete a task ?"

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